If you’re looking to return your order, we’re here to help! We offer returns within 7 days of purchase. You can return your product for refund to the original payment method.
Please note the following exceptions to our return & refund policy:
- Discounted items are final sale and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear
- All Charlie Bears are non-refundable
To initiate a return:
- Request returns by sending an email to firstname.lastname@example.org