Return Policy

If you’re looking to return your order, we’re here to help! We offer returns within 7 days of purchase. You can return your product for refund to the original payment method.

Please note the following exceptions to our return & refund policy:

  • Discounted items are final sale and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear
  • All Charlie Bears are non-refundable

To initiate a return:

Additional Information:

  • Refunds can take up to 4 days to process
  • The customer is responsible for paying the return shipping
  • If you have any questions visit our Contact Page or send us an email at